办公行为规范.doc

第一章 总则
第一条 为加强公司管理，维护公司良好形象，特制定本规范，明确要求，规范行为，创造良好的企业文化氛围。
第二章 细则
第二条 服务规范：
1. 仪表：公司职员工应仪表整洁、大方。
2. 微笑服务：在接待公司内外人员的垂询、要求等任何场合，应注释对方，微笑应答，切不可冒犯对方。
3. 用语：在任何场合应用语规范，语气温和，音量适中，严禁大声喧哗。
4. 现场接待：遇有客人进入工作场地应礼貌劝阻，上班时间（包括午餐时间）办公室内应保证有人接待。
5. 电话接听：接听电话应及时，一般铃响不应超过三声，如受话人不能接听，离之最近的职员应主动接听，重要电话作好接听记录，严禁占用公司电话时间太长。
第三条 办公秩序
1. 工作时间内不应无故离岗、串岗，不得闲聊、吃零食、大声喧哗，确保办公环境的安静有序。
2. 职员间的工作交流应在规定的区域内进行（大厅、会议室、接待室、总经理
Chapter I General Provisions
The first is to strengthen corporate governance, maintaining a good image of the company is formulated norms, specifically in regulating behavior, and create good enterprise culture.
Chapter Rules
The second service specification:
1. Instrumentation: Instrumentation company staff should be neat, generous.
2. A smile: the company internal and external staff in the reception of information, requirements of any occasion, should note the other side, smiling response, must not offend each other.
3. Language: language specification in the application of any occasion, gentle tone, volume, moderate, non-shouting.
4. The reception: the event of a guest into the workplace should be politely discouraged, working hours (including lunch time), the office should ensure that it was received.
5. Phone calls: answer the phone in time, should not exceed three times the general ringing, as if people can not be answered from the last of the staff should take the initiative to answer, make important phone calls recorded, the company is strictly prohibited Zhanyong phone too long.
Third order office
1. Working hours should not leave their posts for no reason, string Kong, not chatting, eating snacks, loud noise, to ensure a quiet and orderly working environment.
2. Staff exchanges between the work should be carried out within a specified area (hall, conference room, reception room, General Manager